De-Activate smart service issue

Hi Soujanya,

touser() function expects "username" of the user as input rather than display name. In this case I hope pv!GLOB_GISBusinessUserListToDelete.UserName is nothing but the userNames of the users.

And moreover if we are using MNI we need to index values by passing tp!index.

example: pv!GLOB_GISBusinessUserListToDelete.UserName[tp!index]

Hi,
Yes ,CDT has the value of User DisplayName.
Is there any way to get the UserName by passing this ? and pfb CDT and it has data
PFB

GLOB_GISBusinessUserListToDelete GLOB_GISBusinessUser [ID=107, AMUID=137, UserName=Ayoub Ateefa, UserRole=Production Engineers, IsActive=N, CreateDate=3/23/2016 12:59 PM, CreateUser=APP_APPIAN, UpdateDate=11/24/2017 4:02 AM, UpdateUser=BPMSDATA]


=touser(index(pv!GLOB_GISBusinessUserListToDelete,"UserName",""))

Hi Sowjanya, I don't think you can get the username by passing display name, because you can have multiple users with in an environment having similar display name, hence it's better if you can capture username instead of display name into db, which can make your job quite easy.

Also when you want to execute Deactivate user smart service, you can use modify process model security smart service to provide Admin permission to the basic user within that process model context.

Also why don't you define a swimlane where the Assignment option will be set to whoever designed the process, so that you can place this smart service under this lane, which by default provides you admin privileges for the nodes under this lane.

Also while using MNI you can make the use of tp!instanceIndex to get the current iteration user from an array of users, however please do remember, MNI is not suggested in performance perspective, as this will be flagged in Appian Health Check

Hope this will help you to identify the proper approach to achieve your requirement.

Thanks Alok!
Actually we are getting the display name from different application so no option to write username to DB.
And , this is a scheduler (poller) runs daily which picks the deleted user list and the requirement is to delete/de-activate those users from Appian.

I believe the system/application which returns user display name is also an Appian system, so you can request service provider to send username instead of display name.

Like they can expose a GET service and can provide list of users as JSON response.

This can make your job easy and you can achieve your requirement

No, Its not an apian system. Appian is integrated with HEIGIS via a webservice callto get the required info.

I don't understand, If it's a non Appian system, how can you Deactivate their user?

Or how come a third party system have Appian users information?

And if Appian is the one who provides their user's display name related information to third party system, then why can't we send username instead?

I believe it should be possible.

sorry for the confusion.
GIS is the system where it has AMU,Districts , Users info as part of one application we are retrieving users based on the AMU from GIs and creating users in Appian.
Later , some of the AMu's might de-activate in GIS and users associated to it will no longer available in GIS , but those were still in APPIAN due to that , unrequired notifications are going to those users.

In order to sync both GIS and APPIAN , designed a poller to get the latest User info from GIS .So wenever a user is deleted fro GIS , the same user should no longer available in Appian.

Hope u got it.
As u said earlier , I can ask GIS to send the user instead of Display name (i.e. users First name and last name ).

Thanks Alok

sorry for the confusion.
GIS is the system where it has AMU,Districts , Users info as part of one application we are retrieving users based on the AMU from GIs and creating users in Appian.
Later , some of the AMu's might de-activate in GIS and users associated to it will no longer available in GIS , but those were still in APPIAN due to that , unrequired notifications are going to those users.

In order to sync both GIS and APPIAN , designed a poller to get the latest User info from GIS .So wenever a user is deleted fro GIS , the same user should no longer available in Appian.

Hope u got it.
As u said earlier , I can ask GIS to send the user instead of Display name (i.e. users First name and last name ).

Thanks Alok