Take Screenshot and attach it in Email

Well if you want to really make screenshots of the screen and send it thru mail, then you can start thinking about some robots, blueprism for example, you can take screen shots after opening Appian. But this is something extra to Appian.

But if you are reporting errors, please define what is an error?

for example SAIL exceptions(red box) because there are coding malpractices, then I think this can be solved.

If you are talking about external systems, then the robot can be a good option.

How often are you getting errors? Do you really need to automate the issues reporting?

Anyway if you are automating the error capture I think the most time consuming is to document how you got it, in this case you can make use of the process history and or implementing your own transition log. And the user can help you to get the screenshot.

You can always ask Appian to incorporate extra functionality like this,

Are you using an standard browser (everybody uses the same browser)? What about doing it thru the browser for example have an extension that take the screenshot and send an email to Appian, then appian starts the process based on the received email?

Are you in cloud? Using mobile app? Or just web?

Hope this helps,

José Pérez