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Escalations .... I would like to send an escalation email to the tp!assignees as
bduff
over 11 years ago
Escalations .... I would like to send an escalation email to the tp!assignees as well as a list of emails that is captured in a constant.
I have tried "={tp!assignees,cons!EmailtoSendTo}" and "={tp!assignees,toemailaddress(cons!EmailtoSendTo)}"
cons!EmailtoSendTo is of type Email Address.
Both only send the escalation alert to tp!assignees.
I am using Appian 6.7...
OriginalPostID-82728
OriginalPostID-82728
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Steven Miccile
Appian Employee
over 11 years ago
The toemailrecipient() function should be able to help you use multiple parameters in the send field.
forum.appian.com/.../Conversion_Functions
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sikhivahans
over 11 years ago
@biancad, fn!toemailrecipient(tp!assignees,<list of other emails>)
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bduff
over 11 years ago
Thanks for you help @steven.miccile and @sikhivahans .... I have tried both options and I have realized that my problem not be able to be solved without creating a "dummy" user with the email address I want to send to.
The Send Escalation Alert field wants receipients (users). However, I want to send to an email that is not associated with an user in the system. After trying to send the escalation to just an email address I get the following error message "You must enter recipients for this alert."
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bduff
over 11 years ago
I'm trying to avoid creating a user for this problem
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sikhivahans
over 11 years ago
@biancad To my knowledge, recipients field in the send alert of the escalation tab either expects an user or a group(who are an internal part of Appian). I suggested fn!toemailrecipient keeping the email in mind(as asked by you initially. I think even steve.miccile might has suggested in the same manner.)
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Terri McCormick
Appian Employee
over 11 years ago
Your escalation could send a message to trigger another process to start and in that process, you can use the send email smart service to a list of users and/or email addresses.
forum.appian.com/.../Escalating_a_Task
and
forum.appian.com/.../Send_Message_Event
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Steven Miccile
Appian Employee
over 11 years ago
Yes, I misunderstood your use case. Escalation events can send alerts but not emails (although, users may have their alerts emailed to them based on alert settings). Terri's suggestion should fit your requirements.
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