We have a process model that is triggered by inbound emails, using the OOTB Receive Message Event. We are using the message properties to get the metadata about the email, and we are saving the subject, body, attachments, etc.
What I want to be able to do, is save the entire email that was sent to the process model, as a document of some sort, so that it can be included in the case and be referenced throughout the process. Has anyone done this before? I've thought of some non-ideal options, including using the msg!body to create a Word or HTML document, but that wouldn't maintain the format of the original email, nor would it include the subject, from/to/cc/bcc fields. I also didn't see anything in the documentation that might lead to a solution.
Any ideas would be great - thanks!
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Hi, any idea on it? Peter Lewis
The new a!styledTextEditorField() might be an option.
docs.appian.com/.../Styled_Text_Editor_Component.html
Yeah this might work if you store the data in the database and then display the text in the styled text editor field. I also think creating a PDF or HTML document like Ashvin originally suggested might work too. You'd probably need to create a template for those that would add the context about the subject, recipients, etc.