Hi. I can only send and receive the email if it's from "Process Model." I switch to process initiator and custom sender, but I still cannot send or receive email. My screen looks like this. Can anyone help me to change the email sender? Thanks
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What happens when you try to send an email when you have it set to Custom Sender?
Hello Benjamin,
Are on cloud? On premise ?
What exact sorteos are you doing?
Do you get anything on the log files ?
Please try Mike’s suggestion and let us know the outcome?
Jose
Solved, thanks
For the future reference of others, would you mind sharing what your issue was and/or what the solution ended up being?
Okay. I didn't want the sender to be the process model, so I changed "From" to "Process Designer." I still can't get it sent to my work email, but I'm able to get it send to my personal email account, and that's enough.
There is one other thing that I'm having trouble with, if you would be willing to help. After working on the expression rule, I was able to get the information on my form saved and sent in email (as opposed to just a blank form being sent). One issue, however, is that the document I upload is not being saved. My expression rule is below. Do you know what I can do so that the document is uploaded and sent correctly? Thanks.
"<br> The following is a message sent to all applicants. Please review. <br><br><b>Subject: </b><br> " & ri!customer.subject & "<br> <br><b>Paragraph: </b><br> " & ri!customer.paragraph & "<br><br><b>Date: </b><br> " & ri!customer.dateAdded & "<br><br><b>Account Manager </b><br> " & ri!customer.accountManager & "<br><br><b>Status </b><br> " & ri!customer.status & "<br><br><b>LMI </b><br> " & ri!customer.lmi & "<br><br><b>Structure Type </b><br> " & ri!customer.structureType & "<br><br><b>File Upload </b><br> " & ri!customer.upload & "<br>
"
Referencing a document variable in the email body like that won't work. At most it would probably print out the literal Appian Doc ID in the email. You need to use the "attachments" field in the smart service configuration. If you *must* mention it in the email body, you could print out the document name (and even other metadata if you want), but the document itself can only go in Attachments.
benjamins0003 said:I still can't get it sent to my work email
What is the configuration you're trying for this, and what happens when you try? Without these details and whatever else you are able to provide, it's impossible for us to try to troubleshoot between whether this is an error in your configuration, a product limitation, a potential system issue, or whatever else.
Hi, Mike. I have a question regarding your first message. My form is below. When I upload the file and submit the form, in the email I get something like "File Upload: [Document:]." So you're saying the only way to get a form sent by email is to add that form as an attachment in the smart service configuration, rather than int he form itself? Thank you.
As for the second question, nothing happens. For example, if I set up the smart service configuration so that it sends the form to my work and personal email concurrently, only my personal email receives it. It may be an issue with my work email, I'm not really sure.