Appian Health Check 401 Error

Question

Hi all, 
 I tried running a health check on our application today and got a 401 unauthorised error. Any idea how to resolve this issue? 
 Thanks for any help, 
 John

Zach Puderbach · Accepted Answer

Hi John! 
 This error indicates that the Health Check Service Account password has expired. The issue is further explained in this KB-1556 Appian Health Check fails with a 401 unauthorized error . 
 If action step 1 doesn't resolve the issue, please open a support case with Appian Support for further assistance.

Zach Puderbach · Answer

Hi John! 
 These credentials will not be specific to a member of the team and the username should be viewable in the 'Third-Party Credentials' section of the Admin Console. The name will be specific to your organization, so I'm not quite sure what it would be. If you're unable to find what it is from there, and can't open a support case, you can also email 'support@appian.com' and we can assist from there.

Zach Puderbach · Answer

Hi John! 
 Yup, that should do it. If you're unable to reset your password through that method, then you would need to open a support case with Appian Technical Support or send an email to 'support@appian.com' and we can reset the password for you.

Appian Health Check 401 Error

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