Task Escalations - How can I configure an escalation to fire only if an user has

Whenever there is an active task, you have a task assigned to someone, in this case the task have a task assignee and not a task owner. So in your case, if someone has not accepted a task within a certain amount of time(lets say 5 hours). You can set a timer in a constant for5 hours and once you save it, the escalation have other options like reassignment and send alert. If you want to send an alert to the user who is a task assignee right now, you can put that as a condition on the recipient box like this : "if(isnull(tp!owner),tp!assignee,{})" . This condition will check to see for task owner and if the task do not have a task owner it will send an alert to task assignee. You can configure the subject line and email body accordingly.

Whenever there is an active task, you have a task assigned to someone, in this case the task have a task assignee and not a task owner. So in your case, if someone has not accepted a task within a certain amount of time(lets say 5 hours). You can set a timer in a constant for5 hours and once you save it, the escalation have other options like reassignment and send alert. If you want to send an alert to the user who is a task assignee right now, you can put that as a condition on the recipient box like this : "if(isnull(tp!owner),tp!assignee,{})" . This condition will check to see for task owner and if the task do not have a task owner it will send an alert to task assignee. You can configure the subject line and email body accordingly.