We've recently updated to 6.6.1 after the upgrade our users are randomly see

jzapp over 12 years ago

We've recently updated to 6.6.1 after the upgrade our users are randomly seeing a generic error "An error occurred while handling the last request." when they click OK it logs them out of Appian. It doesn't appear to be happening when the users are actively working in a session so we aren't sure if it's tied to some type of session time out issue. Has anyone else had issues with the message displaying after the upgrade?...

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0 Myles Weber
Appian Employee
over 12 years ago

Sounds like a load balancing misconfiguration outside of Appian. Something at a web server, app server, accelerator, etc. Try bypassing those pieces of infrastructure and see if the issue still presents itself, then eliminate variables.
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0 Justin
Appian Employee
over 12 years ago

I also recommend confirming your configuration against the web server specific documentation on forum since a step may have been missed during the upgrade. One thing I have heard that causes this issue is incorrect naming of the jvmRoute in the <Engine> directive. The jvmRoute for each application server needs to match the workers list in your web server config. See the IIS documentation for an example: forum.appian.com/.../Configuring_IIS_with_JBoss
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0 pkate over 11 years ago

We solved the error popup issue by adding following 2 lines in uriworkermap.properties on IIS:

/suite/framework
/suite/portal

Surprisingly, Appian 661 IIS configuration link forum.appian.com/.../Configuring_IIS_with_JBoss
does not mention these two urls. Any reason why ?
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