I am trying to setup a receive message action in a process model, but while tryi

padmanabhanv over 11 years ago

I am trying to setup a receive message action in a process model, but while trying to select the process model by clicking on "Import Custom Properties" I dont see the main process model which triggers the "Send Message" event from an escalation. It shows "The process model does not contain any events". Any reason as to why this could happen. Both the process models have bene saved and published....

Discussion posts and replies are publicly visible

0 padmanabhanv over 11 years ago

UPDATE - The event in the parent process is showing up if I add the send message in an "END" node. However the send message event that I have configured as part of an escalation in the same process does not show up. The escalation that sends the Send Message event is at Level 3, could the ordering be an issue there?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Patty Isecke
Appian Employee
over 11 years ago

Have you configured the start node to have a receive message as a trigger? Did you save and publish the process model that is does the send message?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 padmanabhanv over 11 years ago

Yes Patty, I had verified that
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Patty Isecke
Appian Employee
over 11 years ago

You can send messages from an end event: forum.appian.com/.../Send_Message_Event

It looks like to send a message as an escalation, you'll be escalating a task: forum.appian.com/.../Escalating_a_Task
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 padmanabhanv over 11 years ago

@patty, Yes, I need to escalate a task and when the escalation condition is met send a message to another process. But when I configure this send event, it is not visible when i try to import custom properties in the receive message event in the other process.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Patty Isecke
Appian Employee
over 11 years ago

Please confirm these are the steps taken: User Input Task > Escalations tab > Send Message Event > Message Destination defined as your receive process model.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 padmanabhanv over 11 years ago

Yes that is done
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Patty Isecke
Appian Employee
over 11 years ago

Would you be able to provide a screencast? You can use http://screencast.com/ to do so.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel