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Hi Deepak Shinde, you need to provide a bit more of context to your infrastructure and design in order for the Community to be able to help you.
What is your current setup? On-Prem? Cloud? Do you have the correct Admin configuration if in Cloud? Configured SMTP if On-Prem?
My setup is cloud, I have correct Admin configured.
I have requirement where i have to create a ticket filling a form and post submission a email has to trigger to user/Groups.
Please give me detailed steps to get above requirement done.
Can you post your form SAIL code ? How are you triggering the above process model ? Any error message you getting ?
i have not written any expression/code
Deepak Shinde, what happens when you run the process model? Does it fail at the Send Email Smart Service?
Are you using the toemailrecipient function in the To: section of the configuration
https://docs.appian.com/suite/help/20.4/fnc_conversion_toemailrecipient.html