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Send Escalation email to Assignee's manager

amikb0002
Certified Senior Developer

Hi, We have requirement to send an escalation email notification to assignee's manager ( Organization AD) if user input task is not actioned within stipulated time. Can you pls suggest if this is possible in Appian to obtain someone's manager name dynamically ?

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  • 0
    Appian Employee

    Hi,

    some possible solutions i may suggest:

    1. If you have an integration for your organizations AD with that information in, you can just create a rule to retrieve a user's manager
    2. If that information is in the Appian User Profile in Administration Console, you can use that information using the user() function
    3. An always good solution could be to have a reference table userToManager, that requires to maintain that information on the DB and/or create a process to let some group of user to update that information on organization's changes
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  • 0
    Appian Employee

    Hi,

    some possible solutions i may suggest:

    1. If you have an integration for your organizations AD with that information in, you can just create a rule to retrieve a user's manager
    2. If that information is in the Appian User Profile in Administration Console, you can use that information using the user() function
    3. An always good solution could be to have a reference table userToManager, that requires to maintain that information on the DB and/or create a process to let some group of user to update that information on organization's changes
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