Send Escalation email to Assignee's manager

Question

Hi, We have requirement to send an escalation email notification to assignee's manager ( Organization AD) if user input task is not actioned within stipulated time. Can you pls suggest if this is possible in Appian to obtain someone's manager name dynamically ?

Gabriele Camilli · Answer

Hi, 
 some possible solutions i may suggest:

If you have an integration for your organizations AD with that information in, you can just create a rule to retrieve a user's manager 
 If that information is in the Appian User Profile in Administration Console, you can use that information using the user() function 
 An always good solution could be to have a reference table userToManager, that requires to maintain that information on the DB and/or create a process to let some group of user to update that information on organization's changes