HI.
We have a requirement for an unfinished task to send out a reminder email 3 days starting, followed by every day.
I have done this with an escalation containing an alert with a timer set to start after 3 days, then reoccur daily.
However we have an extra requirement to only send these emails out on work days.
Do any of you have any recommendations on how you would solve this problem?
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Hi Robert,
You can configure an expression in the advanced options to trigger the escalation only on workdays along with your current conditions.