Hi, After a recent server config change we started getting this error

This error indicates you need to review your /suite.ear/conf/custom.properties and review the value of these properties:

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com:8080

you need to make sure the match the exact URL you are using to access Appian. The error you are seeing suggests there's a mismatch between those settings and the URL you are using in the browser.

For the example above the URL would be

myserver.appiancorp.com:8080/suite

while for these other example

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

it would be


myserver.appiancorp.com/suite

One more example

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

would be myserver.appiancorp.com/suite

Thank you Eduardo. This solved our problem. I am also concerned about why I did not get the error notification. I am an Administrator user and unless I get notifications directly from the system, I would not be able to take action.
I got to know of this error only after an user reported this.

Since this is not precisely a failure in the system you won't get any alerts and I say it's not a failure because it's a mismatch between a property and the URL used in the browser, if the user had use the URL that matches the configuration then the grid would be displayed that's why it doesn't generate an alert, is as when you try to access an invalid URL admins doesn't get any alerts.

I am glad it is working now.

Thanks for clarifying Eduardo!