Hi, After a recent server config change we started getting this error

senthilar over 11 years ago

Hi,

After a recent server config change we started getting this error -
"An error occurred when building an element. Type: gridpaging
id: gridpaging9
error: Access is denied"

I am an Administrator user but I did not get any auto-notification on this error. Why was it so? I really want to get notified about any error in the system so that I can initiate action. Kindly guide!...

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0 Eduardo Fuentes
Appian Employee
over 11 years ago

This error indicates you need to review your /suite.ear/conf/custom.properties and review the value of these properties:

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com:8080

you need to make sure the match the exact URL you are using to access Appian. The error you are seeing suggests there's a mismatch between those settings and the URL you are using in the browser.

For the example above the URL would be

myserver.appiancorp.com:8080/suite

while for these other example

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

it would be

myserver.appiancorp.com/suite

One more example

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

would be myserver.appiancorp.com/suite
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0 Eduardo Fuentes
Appian Employee
over 11 years ago

This error indicates you need to review your /suite.ear/conf/custom.properties and review the value of these properties:

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com:8080

you need to make sure the match the exact URL you are using to access Appian. The error you are seeing suggests there's a mismatch between those settings and the URL you are using in the browser.

For the example above the URL would be

myserver.appiancorp.com:8080/suite

while for these other example

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

it would be

myserver.appiancorp.com/suite

One more example

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

would be myserver.appiancorp.com/suite
Cancel
Vote Up 0 Vote Down

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