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Im facing an issue with a safelink that is pointing to a site. This problem just happend in prod enviroment while on dev i don't have this issue let me explain myself i have a site that i can get in throught the navigation menu in both enviroments but i also have a safellink in a home page pointing to it but when a particular user try to get in through the safelink it throws access denied error. i also made a user in dev enviroment with the same permision in dev enviroment it didnt't happend
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Generally that means the logged-in user who's trying to view the URL in question doesn't have security access to it.
Thanks for replaying Mike Schmitt but in this case i replicated all the user pemisions on a user in dev an everything works perffectly but in prod a person with the same permision is not able to get in by the safelink but in navigation menu it is posible.
these are the permisions for the record and the site to which the safelink in pointing to.
this is the safelink in home that is pointing to the site and i'm pretty sure is the correct link cause i can get in with my user with no problems. but for the user in hr is getting the access denied error
this site will be only accesible for admins and HR users
but here in navigation menu all of us can see the site with no problems
as you can see i don't have any weird rules betwen the safelink and the site that could cause me that kind of problem.
I also thought that it could be a cache problem i deleted the cache and tried opening a private windows but it didn't work either
First thought: sure he gets in as he has administration user rights and the HR member doesnt.can you verifiy if the link is still working even if you have not admin rights? (type of user)
I tried with a basic user with some of the HR privileges and it worked. now i find out that it is just happening for that particular user.