Hi, We are getting a Script error on screen as soon as we launch Tem

anagha_abhyankar over 11 years ago

Hi,

We are getting a Script error on screen as soon as we launch Tempo interface. The attachment has the details.
The customer is using IE8 and Appian 7.3. However, when I tried to use IE9 for launching the tempo, it works fine. Appian 7.3 System Requirements says that it supports IE8, 9 and 10.

I have compared the IE settings for both the browsers and it still does not work.

Any help regarding will be very helpful....

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0 Eduardo Fuentes
Appian Employee
over 11 years ago

1. Install the latest hotfix for your Appian version to make sure you are not missing any relevant recent fixes forum.appian.com/.../Hotfixes
2. Open runtime_ear|ear/suite.ear/custom.properties and review the values of

conf.suite.SCHEME=
conf.suite.SERVER_AND_PORT=

you need to make sure the match the exact URL you are using to access Appian. The error you are seeing suggests there's a mismatch between those settings and the URL you are using in the browser.

For the example above the URL would be

myserver.appiancorp.com:8080/suite

while for these other example

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

it would be

myserver.appiancorp.com/suite

One more example

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

would be myserver.appiancorp.com/suite
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0 Eduardo Fuentes
Appian Employee
over 11 years ago

1. Install the latest hotfix for your Appian version to make sure you are not missing any relevant recent fixes forum.appian.com/.../Hotfixes
2. Open runtime_ear|ear/suite.ear/custom.properties and review the values of

conf.suite.SCHEME=
conf.suite.SERVER_AND_PORT=

you need to make sure the match the exact URL you are using to access Appian. The error you are seeing suggests there's a mismatch between those settings and the URL you are using in the browser.

For the example above the URL would be

myserver.appiancorp.com:8080/suite

while for these other example

conf.suite.SCHEME=https
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

it would be

myserver.appiancorp.com/suite

One more example

conf.suite.SCHEME=http
conf.suite.SERVER_AND_PORT=myserver.appiancorp.com

would be myserver.appiancorp.com/suite
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

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