Hi Team,
I created a Application and I want to add chatbot in that application. Can we do this requirement in Appian? if so what are the steps to implement chatbot.
Regards,
J Vinay
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It depends on what work would you like your chatBot to do. If you want it to interact with the application's data, then remember that you'll have to expose your business data to a third party. There are several providers for the same like, Dialog flow, Open AI's chatGPT etc.
But for these, you'll have to create an API to send and receive data and do some magic with SAIL to create interfaces that look like chat screen. Or you can build a plugin from scratch for more smoother, jitter-free experience.
How can we customize chatBot responses according to our application. Eg: In case if its travel related application, interface should ask me please tell me you ticket number, in case for KYC please tell me your DOB and account number.. Etc
Hi ak0642 ,
Now we have a new component called records chat in 23.4 which can be used for chat bot experience.
Appian Release Notes - Appian 23.4
Chat with records is meant to chat with your data. Not to acquire structured from a user.