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vinayj6479
vinayj6479
Known Participant
Apr 20, 2023 12:02 PM UTC
Question

ChatBot in Appian

Hi Team,

I created a Application and I want to add chatbot in that application. Can we do this requirement in Appian? if so what are the steps to implement chatbot.

 Regards,

J Vinay

    10 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    Apr 20, 2023 12:19 PM UTC

    Does this help?

    community.appian.com/.../chatbot-integration

    abhayd3663
    abhayd3663
    Brainy
    Apr 20, 2023 2:50 PM UTC

    You may also integrate with chatGPT using openAPI connectors.

    sanchitg0002
    sanchitg0002
    Inspiring
    Apr 20, 2023 4:55 PM UTC

    Just recently Open AI CS and component plugin have been added to Appmarket. You can directly use chatBot component in your interface and customize it your way. Tried it few days back, cool stuff.

    rohithc3325
    rohithc3325
    Participating Frequently
    May 2, 2023 6:14 AM UTC

    Hi [mention:2773a0b2dec7409a8eee377b9fc57b88:e9ed411860ed4f2ba0265705b8793d05]

    can you please assist me on how to implement the Open AI plugin into our interface. I've done the whole thing but the open AI is not providing any reply to me and showing an error saying "Missing Required Parameter: openAIConnectedSystem" .What could be the solution for this query.

    gopalk2865
    gopalk2865
    Participating Frequently
    May 2, 2023 6:24 AM UTC

    if you have created a connected system then check if you configured it required details. 

    harshitb6843
    harshitb6843
    Brainy
    Apr 22, 2023 11:55 AM UTC

    It depends on what work would you like your chatBot to do. If you want it to interact with the application's data, then remember that you'll have to expose your business data to a third party. There are several providers for the same like, Dialog flow, Open AI's chatGPT etc. 

    But for these, you'll have to create an API to send and receive data and do some magic with SAIL to create interfaces that look like chat screen. Or you can build a plugin from scratch for more smoother, jitter-free experience. 

      rupaa0642
      Known Participant
      Nov 22, 2023 12:01 PM UTC

      How can we customize chatBot responses according to our application. Eg: In case if its travel related application, interface should ask me please tell me you ticket number, in case for KYC please tell me your DOB and account number.. Etc

      sriramk5349
      sriramk5349
      Inspiring
      Nov 22, 2023 1:00 PM UTC

      Hi [mention:9db259808ae24c388bcfc9ab2f9a484c:e9ed411860ed4f2ba0265705b8793d05] ,

      Now we have a new component called records chat in 23.4 which can be used for chat bot experience.

      Appian Release Notes - Appian 23.4

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