Hi Everyone,
Since the 24.3 upgrade, we have been having trouble accessing Appian on safari browser after logging in, the screen stays blank. We have reported this issue to the Appian support team. Has anyone else experienced this problem and if so has it been resolved for you? Is there any workaround?
Thanks and Regards,
Anju
Discussion posts and replies are publicly visible
Works for me. I do not see any issues.
But such problems often can be resolved by deleting local browser caches etc.
Stefan Helzle The issue continues despite clearing the browser cache. Do you have any other thoughts on what might have gone wrong? TIA.
Is this only with one machine? On the same machine, do other browsers work?
Did you try to debug the network communication in the browser's developer tools?
This is happening in one machine and it's working fine in another MacBook. No issues identified in other browsers. Nothing has been identified in network communication. We will try to touch base with Appian Support to identify the exact root cause. Thanks for your help.
Hi Anju Puduri , has this issue been resolved with the help of Appian support? We are encountering a similar issue for an iPhone 13 accessing a portal with Safari browser. We are on Appian 24.3 too. Thanks, Jesper
Hi Jesper Voorendt, After reaching out to the Appian support team, we got to know the issue was specific to the outdated OS of the device which was no longer supported. I wonder that must not be the case with Iphone 13 so please feel free to reach out to Appian Support Team. I apologize for not being able to assist you more with this.
Hey Anju Puduri thanks for your quick help. It seems the issue still persists for some iPhones with iOS 16. I will contact Appian support.
Hi Jesper Voorendt ,We are facing the similar issue as well. has this issue been resolved with the help of Appian support? We are on Appian 24.3 too.
Hey sandhyam6767 , the issue is still under investigation by support. Good that you mentioned you are +1 in this thread.