#PDF from Docx Smart service Hi All I am using the PDF From Docx smar

Are you using OpenOffice at the server side for the conversion? If yes, then which version? You are converting .docx file to PDF, right?

I am using 'PDF from Docx' Smart service to convert the .docx file to PDF.

Yes, I agree that you are using that Smart Service. That Smart service depends on OpenOffice installed in your environment (the Dev. machine where Appian is installed, your dev. server). I just wanted to know the version of OpenOffice that you are using. So, the quality of PDF output depends on OpenOffice conversion. Even we had a similar problem. There is one solution. You can either install a new verion of OpenOffice, or use LibreOffice(www.libreoffice.org/.../) instead of OpenOffice. LibreOffice is fork of OpenOffice with huge bug fixes and enhancements. It can convert MS-Office files to PDF with excellent quality. We have used it in a project and it converts to PDF flawlessly.

its a cloud version, so can you suggest me how to find that out? I dont have server side access so do let me know if you know anyways of finding that information or else I will ask the customer it team.

Hi Sonal, I know that Any document type to PDF requires the Open Office but I am not sure that doc from PDFS also uses Open Office.
Check whether you are using latest smart service and is that section data is dynamically populated? In Word template is it correctly populating? Just check the xml code of the word document also...

Can someone confirm that Appian Cloud is indeed using OpenOffice for the Dynamic Document Generator plugin? If so, which version they are using?

There is no OpenOffice or LibreOffice installed in Appian Cloud. This can only be done with a custom plugin on a on-premise installation.