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We are encountering problems on reading email replies from users. Here's the
sheenajenp
over 9 years ago
We are encountering problems on reading email replies from users. Here's the behavior of the process:
1. User 1 sends an email with a specific value on the email subject.
2. Conditions were set based on the defined email subject values.
3. If no reply has been received by the process for a certain time (let's say 2 hours), it will send another email notification to User 2.
Problem: Intermittently, appian doesn't read replies from User 1 and proceeds with the escalation process of sending a notification to User 2.
OriginalPostID-149515
OriginalPostID-149515
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Aleksi White
Appian Employee
over 9 years ago
Do the intermittent issues occur at the same time every day? Or are they completely random?
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sheenajenp
over 9 years ago
Completely Random.
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Aleksi White
Appian Employee
over 9 years ago
During the periods where the connection is intermittent, are there any external processes running that might be interrupting communication? Maybe a backup process or a virus scan?
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