We are encountering problems on reading email replies from users. Here's the

We are encountering problems on reading email replies from users. Here's the behavior of the process:
1. User 1 sends an email with a specific value on the email subject.
2. Conditions were set based on the defined email subject values.
3. If no reply has been received by the process for a certain time (let's say 2 hours), it will send another email notification to User 2.

Problem: Intermittently, appian doesn't read replies from User 1 and proceeds with the escalation process of sending a notification to User 2.

OriginalPostID-149515

OriginalPostID-149515