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Hi All, We are using an application which has been developed on APPIAN Clou
abhishekk570
over 8 years ago
Hi All,
We are using an application which has been developed on APPIAN Cloud platform (Version 7.9).
While accessing this application on Citrix Virtualization Desktop – VDI, we frequently face focus loss issue(every 2 min)while opening application in Internet Explorer (IE 9) both for designer and tempo interfaces. It is very hectic for users/developers working on Application as they can’t complete their work.
We understand that APPIAN cloud applications are accessible over public internet mediums but as a means of regulated environment, Users are provided to work on Citrix-VDI so that they can be validated through Single Sign-On (SSO) as per Organization Policy. We don’t face such type of issue while accessing other applications of the Organization on Citrix-VDI. Does anyone have any insight on this issue?
Any help will be highly appreciated!
OriginalPostID-158917
OriginalPostID-158917
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Tom Ryan
Appian Employee
over 8 years ago
What exactly do you mean by 'focus loss' issue?
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abhishekk570
over 8 years ago
Hi Tom, we are not able to type in that field whether it is process modeler variables, rule input fields as well as tempo ui fields.After every 2 min in IE we are not able to type anything in these fields.
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Tom Ryan
Appian Employee
over 8 years ago
This sounds like an issue with timeout settings. How long have you had this issue? Were there any recent changes to your environment?
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abhishekk570
over 8 years ago
We need to close that IE browser 4 to 5 times, then we are able to complete at least single page entry.It repeats again and again after every two minutes.We are facing this issue since application go-live date.As part of recent changes,cloud platform has been upgraded from 7.6 to 7.7 and so on up to 7.9
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Tom Ryan
Appian Employee
over 8 years ago
When did users start experiencing this issue? If you prefer, feel free to open a support case for this issue so that we can more easily assist you.
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