Hi Team, I am using "Send Email" smart service to send a cu

Hi, seems this is simple scenario and need to work. we are also sending email to restricted groups. if it not sending email or getting stuck, we can check server log file and see the what error it is throwing...

Who is the send email node assigned to? If the node is running as a basic user, does that user have access to the restricted group?
If that is the problem, try running the node as whoever designed the process model and publish the model from a system administrator account.

there is no error in the logs and I tried executing the node as whosoever designed the process and published it with admin account. Still it doesn't work.. could you please suggest what should be done

Hi , it seems first you need to configuration, to get log when sending email. This required configuration in log4j.properties file and Jboss server restart

Go to Appian_home\\ear\\suite.ear\\resources--> open <appian_name>_log4j.properties file

add below entry

log4j.logger.com.appiancorp.messaging.MessagePublisherServiceImpl=DEBUG
log4j.logger.com.appiancorp.process.execution.service.ProcessExecutionServiceFacade=DEBUG
log4j.logger.com.appiancorp.mdb=DEBUG

and restart JBOSS server.

Then check logs on sending email. you fill find logs and email address listed in logs where this email is going or if any error then that error will dispaly.

Remove logs once completed