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I have got a question on the process which gets invoked by sending an email to A
Amitkumar
over 8 years ago
I have got a question on the process which gets invoked by sending an email to Appian. The sender would require an email address in the form of 'processmodeluuid0002dc06-6df8-8000-514a-010000010000@example.com'.
Can this email address be more meaningful and addresses the specific business unit or function within an organization such as hrhelpdesk@example.com or travelhelpdesk@example.com, etc.?
For instance, when sender uses hehelpdesk@example.com email address, Appian should start a relevant process for that email address.
Has anyone tried creating such email aliases on a mail server? If yes, what's the procedure for Appian cloud environments?
Thanks in advance.
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OriginalPostID-190003
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Eliot Gerson
Appian Employee
over 8 years ago
One good option, if you have your own mail server (such as at example.com), could be to create an inbox "help@example.com" on your mail server and simply set up the mailbox to forward mail to "processmodeluuid@yourappiansite.com". In fact, this can be set up with most email accounts, whether they are hosted by you or not.
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Eliot Gerson
Appian Employee
over 8 years ago
One good option, if you have your own mail server (such as at example.com), could be to create an inbox "help@example.com" on your mail server and simply set up the mailbox to forward mail to "processmodeluuid@yourappiansite.com". In fact, this can be set up with most email accounts, whether they are hosted by you or not.
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