Hello everyone. I'm trying to solve for an issue that has rendered the news

scotts over 8 years ago

Hello everyone. I'm trying to solve for an issue that has rendered the news feed useles for our organizeation. I have a number of processes where a request is entered by a user, assigned to a group, then a user from that group takes ownership. The request may get reassigned to different users to complete the work along the way. I want to have a news feed item that gets generated when the request is submitted only visable to the requestor, then when the analyst picks up the request, the feed should become visable to them also. If the request gets reassigned, the feed should become visable to the new analyst also. The problem is that once the viewers are established, I have no way to update who the viewers are. So I'm stuck with only the reqeustor or everyone since I don't knwo who the analyst will be when I initiate the post and I have no idea how many times the task may get reassigned. Follow record doesn't help since it is still limited by the securi...

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0 scotts over 8 years ago

Thanks for the quick feedback! I considered the dynamic group option, but I would be generating about 35K groups a year, so I wanted to avoid that. The idea is that awareness is raised to the requestor whenever a key update is achieved on the request. It is also a way for the analyst and requstor to chat back and forth about the request right from the news tab of the request record.
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0 scotts over 8 years ago

Thanks for the quick feedback! I considered the dynamic group option, but I would be generating about 35K groups a year, so I wanted to avoid that. The idea is that awareness is raised to the requestor whenever a key update is achieved on the request. It is also a way for the analyst and requstor to chat back and forth about the request right from the news tab of the request record.
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