Hello everyone. I'm trying to solve for an issue that has rendered the news

scotts over 8 years ago

Hello everyone. I'm trying to solve for an issue that has rendered the news feed useles for our organizeation. I have a number of processes where a request is entered by a user, assigned to a group, then a user from that group takes ownership. The request may get reassigned to different users to complete the work along the way. I want to have a news feed item that gets generated when the request is submitted only visable to the requestor, then when the analyst picks up the request, the feed should become visable to them also. If the request gets reassigned, the feed should become visable to the new analyst also. The problem is that once the viewers are established, I have no way to update who the viewers are. So I'm stuck with only the reqeustor or everyone since I don't knwo who the analyst will be when I initiate the post and I have no idea how many times the task may get reassigned. Follow record doesn't help since it is still limited by the securi...

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0 Andrew P Gramann
Certified Lead Developer
over 8 years ago

Are your visibility restrictions about data security, or are they more focused on preventing clutter?

If it's more about clutter and it's OK for users that are not involved with a request to stumble upon a news feed post if they search for it, you could just have your users unsubscribe from the feed when you enroll them in your App. As users are added or removed from the request, then you can handle it with Follow Record. This will make it so that users that aren't involved with the request won't see the posts when they go to news and users that are involved will.
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0 Andrew P Gramann
Certified Lead Developer
over 8 years ago

Are your visibility restrictions about data security, or are they more focused on preventing clutter?

If it's more about clutter and it's OK for users that are not involved with a request to stumble upon a news feed post if they search for it, you could just have your users unsubscribe from the feed when you enroll them in your App. As users are added or removed from the request, then you can handle it with Follow Record. This will make it so that users that aren't involved with the request won't see the posts when they go to news and users that are involved will.
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