We are on 7.11 cloud. I have a question of group membership.

aksharc over 7 years ago

We are on 7.11 cloud.

I have a question of group membership.

So when user is removed from any group, does the change affect immediately? For example, I am a member of user group "ABC - Group". And tasks of Job IDs 1, 2, and 3 are assigned to the group "ABC - Group". As I am a member of the user group, I can see tasks of Job IDs 1, 2, and 3. Now, my manager removed me from ABC - Group. Now, does the Job IDs 1, 2, and 3 immediately get removed from my queue, or do I need to sign out and sign back in the Appian?

The purpose of this question is when I am trying myself (to remove from group) the change gets affected immediately without me logging out and logging back in. But, several users in my company has reported that the changes are not effective immediately. They have to ask user to log out and log back in in order to make changes affective.

What could be a reason for this? Could this be some sort of caching issue?

Thanks for the help.

Akshar.

Discussion posts and replies are publicly visible

0 Tom Ryan
Appian Employee
over 7 years ago

In some circumstances logging in/out is required in order to ensure that group membership is updated correctly. If you are testing in a different environment to the one the users are seeing the issue in, note that environment architecture (eg distributed or not) may play a role in this behavior. Is it a very common use case for users to be removed from groups?
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0 atulp over 7 years ago

They will have to move out of the screen (task list) or refresh the screen. You must be aware that Appian screen does not reflect change like web2.0 (AJAX).
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0 aksharc over 7 years ago

Thanks all for the responses.

@Tom, We do have two servers in production where users see this behavior. As per them this wasn't the case before couple of weeks. Moreover, it is a common use case to change the membership of users to different groups everyday. I tried replicating this issue in our production environment as well as development environment. I could not reproduce the behavior. I am still going to do some more shadowing in order to check go to the root cause of this.
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