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Hi, Is there any way to put a link to the specific task in an escalation al
garym
over 8 years ago
Hi,
Is there any way to put a link to the specific task in an escalation alert email notification?
Thanks,
Gary
OriginalPostID-221301
OriginalPostID-221301
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sikhivahans
over 8 years ago
@garym Hi, if you are expecting any changes in the notification body of the email being sent OOTB by Appian, then there isn't much we can do in this case. So we can rule out this possibility.
The other one is grab the desired task id(using 'Get Process Task Id' plugin at http://bit.ly/292HgJl or a!queryProcessAnalytics(), process id and task name, we can get task id if we don't have it already), and thereby build a link to task(using task id) and include the link in the body of email that will be sent out on different(be it a escalation or assignment etc) purposes. I am not sure if you have made a search through the forum already but I guess there are some forum posts on the same topic that will guide you.
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vishnuv
A Score Level 1
over 8 years ago
Firstly, you need to understand that the escalation generates an ID which is different from task ID. Hence if you use tp!id, you will end up with wrong results.
I would you need to do here is to get the taskID. I would suggest to go through below shared components link to generate task ID
forum.appian.com/.../Get Process Task Id.
Hope, this helps.
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garym
over 8 years ago
Thanks @sikhivanhans @vishnuv
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sikhivahans
over 8 years ago
@garym Not a problem.
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vishnuv
A Score Level 1
over 8 years ago
No problem
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