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email reply-to adress
Victor Bouchery
A Score Level 2
over 7 years ago
Hello,
It's possible to specify a "reply-to" adress different than the sender?
i explain:
- When Appian sends an email i receive this as sender in my outlook inbox: appian@mydomain.com on behalf of userAppian@mydomain.com
- When i click reply, outlook replies to userAppian@mydomain.com (it's normal)
I want to specify a "reply-to" adress in some case, to change it to appian@mydomain.com (Appian will catch the reponse, if so)
Thanks in advance.
OriginalPostID-241264
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abhinavg712
Certified Lead Developer
over 7 years ago
You can try using customer sender :
forum.appian.com/.../Configuring_Custom_Email_Senders.html
To trigger process using email, select email as message type :
forum.appian.com/.../Receive_Message_Event.html
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mohamedb
over 7 years ago
For these specific cases, for which you want the "reply-to" address to be appian@mydomain.com:
1- Add a dummy user to your Appian environment who have the following email: appian@mydomain.com
2- Configure the send email node "From" field to select this dummy user.
Now, when you click reply-to in outlook appian@mydomain.com should come up; so that Appian can catch it.
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Victor Bouchery
A Score Level 2
over 7 years ago
Thank you for your answers.
You describes a normal reply: I received an email from "A" I respond to "A".
I want to receive an email from "A" and reply to "B" (reply-to parameter in outlook).
I was thinking about metadata in the html template or something in the appian or SMTP server configuration...
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mohamedb
over 7 years ago
May be you can search how to configure an outlook rule for that. You will need to configure each outlook client though. It does not scale well if you have so many users. Just a thought.
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Victor Bouchery
A Score Level 2
over 7 years ago
it's an idea... we have a lot of users. For now I going to send my mail form a generic user like you both suggest. thanks anyway!
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