Not able to login

sandeepg138 over 8 years ago

Hello All,

Recently we are experiencing in our server that we sometimes basic users are not able to login to server, We are getting below error. It is only working when we are adding that user to designer group:

2016-12-08 14:48:57,657 [[ACTIVE] ExecuteThread: '46' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.appiancorp.security.auth.AppianAuthenticationFailureHandler - Authentication failed. username=Error while trying to authenticate the token: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@3026ef45: Principal: TestUser; Credentials: [PROTECTED]; Authenticated: false; Details: AuthenticationDetails[ts=2016-12-08 14:48:57.436, entryPoint=PORTAL, clientIpAddress=********, clientUserAgent=Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0]; Not granted any authorities
org.springframework.security.authentication.AuthenticationServiceException: Error wh...

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0 Carlos Santander
A Score Level 2
over 8 years ago

Make sure those users aren't trying to log in to /designer or /design. The log states that the entry point is PORTAL, so if they're only basic users, they should be going to Tempo or sites.
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0 Carlos Santander
A Score Level 2
over 8 years ago

Make sure those users aren't trying to log in to /designer or /design. The log states that the entry point is PORTAL, so if they're only basic users, they should be going to Tempo or sites.
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