Not able to login

sandeepg138 over 7 years ago

Hello All,

Recently we are experiencing in our server that we sometimes basic users are not able to login to server, We are getting below error. It is only working when we are adding that user to designer group:

2016-12-08 14:48:57,657 [[ACTIVE] ExecuteThread: '46' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.appiancorp.security.auth.AppianAuthenticationFailureHandler - Authentication failed. username=Error while trying to authenticate the token: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@3026ef45: Principal: TestUser; Credentials: [PROTECTED]; Authenticated: false; Details: AuthenticationDetails[ts=2016-12-08 14:48:57.436, entryPoint=PORTAL, clientIpAddress=********, clientUserAgent=Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0]; Not granted any authorities
org.springframework.security.authentication.AuthenticationServiceException: Error wh...

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0 Rohith Rao
Appian Employee
over 7 years ago

Hi Sandeep,
We have seen a similar issue on a support case so wanted to share the solution with you as well. By default all users created in Appian should be assigned to "Application Users" group using default rules. It may be possible that this was modified, so please try adding the user to "Application Users" instead of "Designers". This will allow basic users to access to site.
Thanks,
Rohith
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0 Rohith Rao
Appian Employee
over 7 years ago

Hi Sandeep,
We have seen a similar issue on a support case so wanted to share the solution with you as well. By default all users created in Appian should be assigned to "Application Users" group using default rules. It may be possible that this was modified, so please try adding the user to "Application Users" instead of "Designers". This will allow basic users to access to site.
Thanks,
Rohith
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