Forgot Password link on Login Page for on premises Appian Env

If you search the news feed for Change Password, a couple of similar questions will show that may help. They were posted in early Dec, but there may be others.

@Christineh, I did look into those but there is no solution provided on those.

I see. They mention the jsp to change, but once you try to "navigate into Appian", you of course need to either log in or be "anonymous" via a servlet or something.

Do you have any other technologies in your suite? We have solved this more externally. For example. Add the link, which redirects to a webpage (help desk tool or html5 tool) to capture a reset request. That ticket is then processed and then a process is initiated to complete the reset and notify the user.

Hopefully others can share more solutions.

At a high level, one approach is to build a custom servlet plugin to handle registration. You can then modify the jsp for the login page to contain a link to that servlet. To ensure that users can access the servlet before they log in, you will need to add the servlet to the unathenticated list in <Appian Home>\\ear\\suite.ear\\web.war\\WEB-INF\\conf\\security\\spring-security-02-unsecured.xml. Based on your first post, it sounds like you might just be missing this last step.

Also if you take this approach, note that you will need to ensure that the servlet has appropriate security controls since it will be available to unauthenticated users.

@tomryan Do you know if this approach would work with Appian Cloud?

Yes, this approach will work with Appian Cloud. If you would like more details regarding that, please go ahead and open a Support case so that we can work with you directly.