Email Alerts

abhinavg712

Certified Lead Developer

over 7 years ago

Email alerts are being received with some special characters ???. Snippets attached show the same.
Issue is being faced only in one environment and nothing has been changed in the exception-type-config-process.xml under <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/process

Any pointers are appreciated.

Thanks,
Abhinav

Discussion posts and replies are publicly visible

0 Tom Ryan
Appian Employee
over 7 years ago

Do you have multiple languages enabled in this environment? It looks like this might be an issue related to missing internationalization settings.
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0 abhinavg712
Certified Lead Developer
over 7 years ago

We don't have any multiple language enabled in the respective environment, attached is the snippet from same.
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0 Eduardo Fuentes
Appian Employee
over 7 years ago

Do you happen to have a server.log from the last restart so I can see your JVM arguments? Looks like an issue encoding the "
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0 abhinavg712
Certified Lead Developer
over 7 years ago

Attached are the logs snippet from last restart.
UAT1MServer1.log
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0 Eduardo Fuentes
Appian Employee
over 7 years ago

You're missing several encoding settings. Please make sure to add the settings from forum.appian.com/.../Configuring_WebLogic.html and restart Weblogic.
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0 abhinavg712
Certified Lead Developer
over 7 years ago

Are you saying about these below missing settings
-Dfile.encoding=UTF-8
-Djavax.xml.soap.MessageFactory=weblogic.xml.saaj.MessageFactoryImpl
-Djava.awt.headless=true
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0 Eduardo Fuentes
Appian Employee
over 7 years ago

Correct. I did a simple search in your log and they are not there. I also suggest

-Dorg.apache.catalina.connector.URI_ENCODING=UTF-8
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