Appian Community
Site
Search
Sign In/Register
Site
Search
User
DISCUSS
LEARN
SUCCESS
SUPPORT
Documentation
AppMarket
More
Cancel
I'm looking for ...
State
Not Answered
Replies
7 replies
Subscribers
8 subscribers
Views
2968 views
Users
0 members are here
Share
More
Cancel
Related Discussions
Home
»
Discussions
»
General
Email Alerts
abhinavg712
Certified Lead Developer
over 7 years ago
Email alerts are being received with some special characters ???. Snippets attached show the same.
Issue is being faced only in one environment and nothing has been changed in the exception-type-config-process.xml under <APPIAN_HOME>/ear/suite.ear/web.war/WEB-INF/conf/process
Any pointers are appreciated.
Thanks,
Abhinav
OriginalPostID-258664
Discussion posts and replies are publicly visible
0
Tom Ryan
Appian Employee
over 7 years ago
Do you have multiple languages enabled in this environment? It looks like this might be an issue related to missing internationalization settings.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
abhinavg712
Certified Lead Developer
over 7 years ago
We don't have any multiple language enabled in the respective environment, attached is the snippet from same.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
Eduardo Fuentes
Appian Employee
over 7 years ago
Do you happen to have a server.log from the last restart so I can see your JVM arguments? Looks like an issue encoding the "
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
abhinavg712
Certified Lead Developer
over 7 years ago
Attached are the logs snippet from last restart.
UAT1MServer1.log
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
Eduardo Fuentes
Appian Employee
over 7 years ago
You're missing several encoding settings. Please make sure to add the settings from
forum.appian.com/.../Configuring_WebLogic.html
and restart Weblogic.
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
abhinavg712
Certified Lead Developer
over 7 years ago
Are you saying about these below missing settings
-Dfile.encoding=UTF-8
-Djavax.xml.soap.MessageFactory=weblogic.xml.saaj.MessageFactoryImpl
-Djava.awt.headless=true
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
Eduardo Fuentes
Appian Employee
over 7 years ago
Correct. I did a simple search in your log and they are not there. I also suggest
-Dorg.apache.catalina.connector.URI_ENCODING=UTF-8
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel