Receiving emails in the wrong format

michaelag

A Score Level 1

over 6 years ago

We are facing an issue where sometimes the user receives the email in HTML format and at times receives the mail in the proper format. Has any one faced this issue? Please advice. Thanks in advance

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0 Mike Schmitt
Certified Lead Developer
over 6 years ago

More info is needed - in general HTML is the format e-mails are sent in, though when rendered properly the user should not see the HTML formatting. Is your issue that users are seeing HTML formatting or is it something else?
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0 aloks0006
Certified Lead Developer
over 6 years ago

@michaelag Are you using any HTML Template for Sending email?
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0 aloks0006
Certified Lead Developer
over 6 years ago

Also what do you mean by wrong format, can you explain in brief like, what is your expected response and what exactly are getting as of now
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0 michaelag
A Score Level 1
over 6 years ago

We used Send Email smart service. We received email wit HTML tags rather than normal text format.
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0 Vinod Bongoni
Certified Lead Developer
over 6 years ago

Check with below,

1. Try to find & close all tags if you missed any.
2. The code might be in Text i.e., ="<html>....<html>"
3. OR somewhere the code is converting to Text type

Try to use toHtml() function if the above checks are failed!
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