Dear Team,
Hope you all are doing well and Happy NEw Year 2020 in advance.
I am new to web API objects in APPIAN and trying to develop one. Goal is to make data in one of my data store entity available to third party system outside APPIAN.
Here is what I did : Created a web API with GET 'Query Data Store' template and passed my data store entity in it. Created a http connected system with basic authentication usernam/password combo. Created third party credntials as well (not sure if this is required). Created integration object with basic authentication.
Now when I am hitting the URL in same session of chrome or test the API within API, I get expected data in JSON format 200 Ok. Eveything looks fine here but as soon as access the api URL from other machin or in other session of IE, I get following error :
{"resource":"\/suite\/webapi\/rpttr","error":"APNX-1-4187-000","message":"Authentication failed. Please check your credentials and try again.","title":"An Error Has Occurred"}
and when I am testing integration object : I get following error "Appian was not able to authenticate with the username and password you provided. This request requires Basic authentication."
I know its a naive question but any help to sort this would be appreciated.
Thanks.
Discussion posts and replies are publicly visible
Hi Vidhu,There are two way to authenticate API.1. Create service account, go to admin console and create a web key. You can use this API key in Header.
2. You can provide basic user authentication (username and password). User should be either basic user or system admin.
As I can see, You have added user in Service Account group, therefore you are getting this 'Authentication Error'. Can you please remove the user from Service Account group and give access it?