Email Automation in Appian

I recommend using the Graph Mail Poller (if your org is on M365) for injestng email.

community.appian.com/.../msgraph-email-poller

As for classifying, you could use the AI Email Classification Smart Service.

docs.appian.com/.../Classify_Emails_Smart_Service.html

Thanks for quick update. Our current project dont have AI option enabled, then whether we can use Graph Mail Poller for classifying mails based on subject line using expression rule?

After going through MSGraph Email poller plugin documentation observed it will not store mail attachment. Whether there is any alternative if mail attachment also required to store?

If you don't have access to the AI features then, yea you would have to use an expression rule.

Appian actually has a doc page dedicated to managing incoming mail.

docs.appian.com/.../email-in-appian.html

Where did you see that?

Shantanu Bhowmick  
Currently, in one of our projects, we are using the Mail Poller Plugin to read emails in Appian.
We are reading incoming emails with attachments in Appian.

The plugin stores email metadata (like subject and body) in a table. Based on business logic (implement this logic in an expression rule), you can classify the email.

Remember: When using this plugin, do not change the name of the table APP_MAIL_POLLER, where the smart service stores email metadata after reading an email.

Thanks for the quick reply. In that case, Mail Poller will support email attachment as well, then we will check by doing some POC.

Thanks Mathieu Drouin  for the link. It is useful to understand our use case further.

Yes right!

Let me know you stuck somewhere.

Second point in the description little mislead us, as it was mentioned in end like attachments removed from it. Later realized after noticed the third points mentioned it will store in separate Appian documents.

Thanks for the clarification, we are clear now, we will do some POC then we will comeback if any questions.