Appian Community
Site
Search
Sign In/Register
Site
Search
User
DISCUSS
LEARN
SUCCESS
SUPPORT
Documentation
AppMarket
More
Cancel
I'm looking for ...
State
Not Answered
Replies
6 replies
Subscribers
5 subscribers
Views
2599 views
Users
0 members are here
Share
More
Cancel
Related Discussions
Home
»
Discussions
»
Integrations
WebeService Retry Problem - RED CROSS After 1 Retry - Socket Timeout Error - 408
aneeshv
over 11 years ago
WebeService Retry Problem - RED CROSS After 1 Retry - Socket Timeout Error - 408 Error
All,
We have a WebService which sometimes gets a socket timeout error as follows:-
"The maximum time waiting for an operation to complete was reached (socket timeout)."
When we checked the Appian docs, it says that in case of timeout from a WebService, Appian retries automatically every 32 seconds for upto conf.retry.MAX_TIME_TO_LIVE=64800 .
forum.appian.com/.../Configuring_Automatic_Error-Handling.
This I believe is a 408 Request Timeout Error--> Request timeout (408): The Web server (running the Web Service) thinks that there has been too long an interval of time between the establishment of an IP connection (socket) between the client and the server and the receipt of any data on that socket, so the server has dropped the connection. The request from the client must be repeated - in a timely manner.
But in our case, the ret...
OriginalPostID-70465
OriginalPostID-70465
Discussion posts and replies are publicly visible
0
aneeshv
over 11 years ago
...ry does not seem to happen. Appian just stops after 32 seconds or 1 retry, puts a RED CROSS on the ACTIVITY and stops the process instance over there.
Keep in mind, that we have indeed set the property to -->conf.retry.MAX_TIME_TO_LIVE=64800
Therefore, it should retry every 32 seconds according to the docs for roughly 12 times or 18 hrs before it fails and puts a RED CROSS.
But this is not happening?
Any reason why?
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
aneeshv
over 11 years ago
Anybody on this?
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
rayudua
over 10 years ago
Have same issue, i have web service call that takes 45 seconds or upto 1 min. the call to WS node fails and redcross comes on the node.
Any idea what exact steps to take or configure
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
Myles Weber
Appian Employee
over 10 years ago
The latest hotfix for Appian 7.2 might help here. See AN-50257 regarding conf.node.webservice.socket.timeout.
forum.appian.com/.../Hotfixes
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
aneeshv
over 10 years ago
But we are still on Appian 6.6.1
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel
0
rayudua
over 10 years ago
we are on 7.2 ., will try the hotifx package B. thanks
Cancel
Vote Up
0
Vote Down
Sign in to reply
Verify Answer
Cancel