WebeService Retry Problem - RED CROSS After 1 Retry - Socket Timeout Error - 408

WebeService Retry Problem - RED CROSS After 1 Retry - Socket Timeout Error - 408 Error
All,
We have a WebService which sometimes gets a socket timeout error as follows:-
"The maximum time waiting for an operation to complete was reached (socket timeout)."

When we checked the Appian docs, it says that in case of timeout from a WebService, Appian retries automatically every 32 seconds for upto conf.retry.MAX_TIME_TO_LIVE=64800 .
forum.appian.com/.../Configuring_Automatic_Error-Handling.

This I believe is a 408 Request Timeout Error--> Request timeout (408): The Web server (running the Web Service) thinks that there has been too long an interval of time between the establishment of an IP connection (socket) between the client and the server and the receipt of any data on that socket, so the server has dropped the connection. The request from the client must be repeated - in a timely manner.

But in our case, the ret...

OriginalPostID-70465

OriginalPostID-70465