appian send email for user input task. How i resist submitted task appian email

appian send email for user input task. How i resist submitted task  appian email....

After task submit, this message come. I dont want below message in email . How I resist it .

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    Certified Lead Developer

    Hi! This is actually a pretty simple issue that's occurring, and I am more than happy to help clarify.

    So, when the task notification is sent out, the task is currently active and unassigned. This means that no one has yet completed and submitted the task.

    The issue that you are having here is that you are opening the task from the notification email after someone has submitted it.

    This means that you have one of two things going on:

    1) You (or someone else) is completing the task before you can get in and open it from the notification. You can resolve this by checking who completed it last and asking them to not do so while you are testing, or by not submitting it yourself before opening the task from the email.

    2) The process is designed in such a way that it ends before you could possibly open the notification email. As it seems that this notification comes from a User Input Task node, this is unlikely (but it is possible). You can fix this by redesigning the process so that does not happen, or by simply not sending out the notification.

    Alternatively, and this very unlikely, but it could be possible that you are creating this notification manually and have incorrectly set the task link to a different task than the one you meant. This is only the case if you are certain that the task is still active (and has not yet been submitted), but you cannot open it from the task link in the email regardless.

    Finally, I'm more than happy to keep helping you troubleshoot! First, just look into some of these items, and then feel free to get back to me with any complications!

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  • 0
    Certified Lead Developer

    Hi! This is actually a pretty simple issue that's occurring, and I am more than happy to help clarify.

    So, when the task notification is sent out, the task is currently active and unassigned. This means that no one has yet completed and submitted the task.

    The issue that you are having here is that you are opening the task from the notification email after someone has submitted it.

    This means that you have one of two things going on:

    1) You (or someone else) is completing the task before you can get in and open it from the notification. You can resolve this by checking who completed it last and asking them to not do so while you are testing, or by not submitting it yourself before opening the task from the email.

    2) The process is designed in such a way that it ends before you could possibly open the notification email. As it seems that this notification comes from a User Input Task node, this is unlikely (but it is possible). You can fix this by redesigning the process so that does not happen, or by simply not sending out the notification.

    Alternatively, and this very unlikely, but it could be possible that you are creating this notification manually and have incorrectly set the task link to a different task than the one you meant. This is only the case if you are certain that the task is still active (and has not yet been submitted), but you cannot open it from the task link in the email regardless.

    Finally, I'm more than happy to keep helping you troubleshoot! First, just look into some of these items, and then feel free to get back to me with any complications!

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