generate pdf from word

hello I'm new to Appian and i have a task to generate a pdf from word template i used DOCX From Dynamic Template smart service then PDF From DOCX i checked every thing but the document isn't generated i will attach the xml code and the word template

Stationery Request templete test.docx  

here is the xml generated 

<orders><createdBy>sliman.izz</createdBy><createdOn>4/7/2025 3:50 PM GMT+02:00</createdOn><items><orderDetails itemName='test' itemCode='54' requestedQuantity='100' receivedQuantity='50' notes='not done' /><orderDetails itemName='test' itemCode='45' requestedQuantity='20' receivedQuantity='10' notes='not done' /><orderDetails itemName='test' itemCode='85' requestedQuantity='50' receivedQuantity='50' notes='done' /><orderDetails itemName='test' itemCode='75' requestedQuantity='40' receivedQuantity='40' notes='done' /></items></orders>

what could be the problem?