Excel Tools failing in one environment working in other.

You'll need to look for more detail in the jboss log

Hi Jim,

As soon as I triggered the process model, got below lines in jboss logs (debug mode), but still could not find the issue:     

Plugin Error Log.txt

Got null point exception, don't know if it is of any help.

Thanks

Hi Naveen ,

We have came across same issue few minutes before finally resolved,

1) Download exceltool from ( forum.appian.com/.../summary).

2)Login into your local server (On premises)

3)Go to APPIAN-HOME-->_admin-->Plugins (Here u find com.appiancorp.ps.exceltools-1.9.1 )

4) Delete that one and copy the recent (com.appiancorp.ps.exceltools-1.9.6 ) downloaded plugin.

May be it helps you...

Thanks

naveend0001 We have found a few issues in the smart services, can you try the latest version released yesterday and let us know if it fixes the problem or we need to get deeper into troubleshooting?

Mike,

Our PROD on-premise Appian instance has been using excel tools plugin version (com.appiancorp.ps.exceltools-1.9.6).

Export to excel plug-in failed as described in post with null pointer exception. Process model security and smart service assignment seems to be correct. Other environments have same version of smart service and have never failed with same error under same data and users.

Do you think using latest version of excel tools plug-in would resolve this issue?

Thanks!

Mike,

Our PROD on-premise Appian instance has been using excel tools plugin version (com.appiancorp.ps.exceltools-1.9.6).

Export to excel plug-in failed as described in post with null pointer exception. Process model security and smart service assignment seems to be correct. Other environments have same version of smart service and have never failed with same error under same data and users.

Do you think using latest version of excel tools plug-in would resolve this issue?

Thanks!