PDF from DOCX Numeric characters become hash

drissh604 over 5 years ago

Hello,

I tried to convert from PDF to DOCX with the smart service "PDF from DOCX" but the problem is that the result is that the smart service replaces the digits by hash (#).

Screenshot 1 : My template docx

Screenshot 2 : Converted PDF

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0 Shruthik
Certified Lead Developer
over 5 years ago

Hi,

Can you give a try by changing the font of the digits in the template and check or try to view the PDF in a different PDF viewer.
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0 Mike Cichy
Appian Employee
over 5 years ago in reply to Shruthik

The plugin only support Times Roman font, so if the characters you are using are not supported by that font (many are not), you are out of luck.
Not sure what is going on here with just digits. We tried loading fonts into the plugin but the library that is used in the plugin to do the conversion does not seem to use them anyway.
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0 Mike Cichy
Appian Employee
over 5 years ago in reply to Shruthik

The plugin only support Times Roman font, so if the characters you are using are not supported by that font (many are not), you are out of luck.
Not sure what is going on here with just digits. We tried loading fonts into the plugin but the library that is used in the plugin to do the conversion does not seem to use them anyway.
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