Retrieve Files In Folder Over FTP - Not working


Can anyone provide differences between the below smart services ?

Retrieve Files In Folder Over FTPS
Retrieve Files In Folder Over FTP

I have tried both smart service in my process to retrieve /download files from SFTP to Appian but nothing getting downloaded in the Appian and there is no error in the process.


Path to Folder:  <SFTP files location> (Path)

Destination Directory: <Appian folder path> (files to be downloaded here)

Is there any additional configurations needs to be done for this smart service?

any advise will be appreciated.

Thank you.

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