We have a process that successfully intakes excel files but below is a use case where the file is not uploaded/error occurs:
Use Case 1 - Fail
1. download the excel file from elsewhere (.e. shared site)
2. File is stored on desktop/downloads folder
3. Open Appian > Select file to be uploaded from downloads folder
4. File upload fails
Use Case 2 - Pass
1. Open same file that failed in Excel on desktop
2. Rename the file in anyway (i.e. add number 1 to end of title)
3. Open Appian > select new renamed file to be uploaded from downloads
4. File upload is successful
Why is use case 1 failing? Can we change something so it is accepted?
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What exactly do you mean when saying that the upload fails?
In the past I sometimes had the problem that the file has been downloaded, but somehow locked by the system for virus scanning. Does it work when you wait a minute?