When I am trying to use the adobe plugin onto on-prem env it is throwing below error:
While with the same integration key it is working fine on cloud env. Does anyone have any idea how we can fix this
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Are you behind a proxy or firewall? Seems the connected system is not able to connect to an adobe url.
Could you make a ping against the url shown in the message?
Tried that but says host could not be found
THat's the reason why the smart service is failing... because you don't have connection against that adobe server.
Are you using a VPN?¿
Yes
Try the same being disconnected.... maybe it works...