Issue while creating an email file with the 'Create EML File from OOTB Poller' smart service

Question

Hi, 
 We are using a styled text editor for the email body. Once the "Send Email" button is clicked, the email is sent, and an EML file is created. The emails in both Spanish and Portuguese are being sent correctly, with proper spacing and special characters appearing as expected in the translations. However, when generating the EML file, we encounter an issue where special characters are replaced with question marks or empty boxes. Additionally, spacing and line breaks are not preserved; instead, the content appears as a single paragraph when the EML file is opened. We are using the "Create EML File from OOTB Poller" Smart Service to create EML File. In English is working properly and we are facing issue in Spanish and Portuguese

Soma · Answer

Did you check if line breaks ( or
) and formatting are preserved in the EML content from styled text editor's HTML content for Spanish and Portuguese emails. Also check the if it is "UTF-8" encoded.