files not downloading from sftp

Question

Hi All, 
 
 I am connect sftp with the help of SFTP (https://community.appian.com/b/appmarket/posts/sftp-smart-services) , seems able to connect sftp server as getting success status but no files getting downloading into Appian from folder & specific file as well. 
 No logs in log file as well. 
 What can be issue here ? 
 
 Thanks in advance. 
 
 Abhay

Shubham Aware · Answer

I guess your error occurs because the file path /Home/xyz/abc/uvw/test/Complete is likely incorrect due to case sensitivity and how your SFTP user&rsquo;s root directory is configured. Most SFTP servers use lowercase /home, not /Home, and the path you provide should be relative to the user&rsquo;s home directory on the server. To fix this, manually log in to the SFTP server using the same credentials to confirm the exact file path, paying attention to capitalization and directory structure. Then, adjust the path in Appian to match exactly. If still fails: Add the file extension if "Complete" is a file (e.g. Complete.txt) or add a trailing slash if it's a folder (Complete/).

vimalkumars · Answer

Hi abhayg1176, 
 Can you try (SFTP) Get Remote Folder Contents and check what is returned?