Facing an issue with isUserPasswordValid() of the Credential Management plugin. Always returning false, even for a valid username and password.

Question

Hi Everyone, 
 I am facing an issue with isUserPasswordValid () of the Credential Management plugin. It&rsquo;s not working for me and is always returning false, even for a valid username and password . 
 Is it working for anyone else? I am using an Appian Cloud environment. 
 Please share your inputs. 
 Thanks!

Shubham Aware · Answer

AFAIK isUserPasswordValid() is a local/self-managed environment only function. It does not work on Appian Cloud because Cloud uses SSO/federated authentication - passwords are not stored or validated locally by Appian. docs.appian.com/.../Appian_Administration_Console.html

cdprojection · Answer

I ran into something similar a while back in an Appian Cloud setup. In my case, isUserPasswordValid() kept returning false because of authentication configuration and environment-specific restrictions rather than the actual username/password combination. 
 A few things you may want to check: 
 
 Make sure the user is active and not locked. 
 Verify the authentication source being used in Appian Cloud. 
 Confirm the plugin version is compatible with your Appian version. 
 Try testing with a basic local user account first instead of SSO/LDAP users. 
 Review the application server logs if you have access through support. 
 
 Sometimes Appian Cloud environments handle credential validation differently for security reasons, so behavior may not match on-prem environments exactly. 
 Also, while troubleshooting financial or SaaS subscriptions during development projects, I found this tool useful for planning fixed returns and budgeting: https://highyieldcdcalculator.com &mdash; simple but handy for estimating savings growth over time. 
 Let us know if you find the root cause because I think several people have seen inconsistent behavior with that method recently.

Facing an issue with isUserPasswordValid() of the Credential Management plugin. Always returning false, even for a valid username and password.

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